General Information
Q: What is SITEX?
A: SITEX is a leading denim manufacturer based in Tunisia, established in 1977. We specialize in producing high-quality denim fabrics, leveraging traditional craftsmanship combined with modern technology.
Q: Where are your facilities located?
A: SITEX operates two advanced facilities: a spinning unit in Sousse and a dyeing, weaving, and finishing site in Ksar Hellal.
Products and Services
Q: What types of denim products do you offer?
A: We offer a wide range of denim fabrics, including stretch, non-stretch, and specialty finishes suitable for various applications, from fashion to workwear.
Q: Can I request custom fabric solutions?
A: Yes! We pride ourselves on our flexibility and can work with clients to develop custom denim solutions tailored to their specific needs.
Ordering and Shipping
Q: How can I place an order?
A: You can place an order by contacting our sales team through the contact form on our website or by calling our customer service number.
Q: What is your lead time for orders?
A: Lead times vary depending on the order size and complexity. Typically, orders are processed within [insert time frame], but we recommend discussing specifics with our sales team.
Quality and Sustainability
Q: What quality standards do you adhere to?
A: SITEX is committed to maintaining high-quality standards. We adhere to international textile certifications and conduct rigorous quality control checks throughout the production process.
Q: What initiatives do you have in place for sustainability?
A: We are dedicated to sustainable practices, including eco-friendly dyeing processes, water conservation measures, and the use of organic and recycled materials wherever possible.
Customer Support
Q: How can I get in touch with customer support?
A: For any inquiries or support, please contact us via our contact form or email us at [insert email address]. Our customer service team is here to assist you!
Q: What if I have a complaint or issue with my order?
A: We strive for customer satisfaction. If you have any issues, please reach out to our customer support team, and we will work with you to resolve the matter promptly.
Additional Resources
Q: Where can I find more information about your products?
A: Detailed product information can be found in our product catalog available on our website. For further inquiries, don’t hesitate to reach out to our sales team.